This policy covers information collected through the website www.couchtutors.com, email, or telephone communication (collectively known as
Couch Tutors is based and hosted in the United States of America. If you reside in a region where laws governing data collection and use differ from U.S. law, please be aware that any information you provide Couch Tutors may be transferred to, utilized, processed, and stored by Couch Tutors or its affiliates in the U.S.
Information We Collect and Why
When you create an account with Couch Tutors, you will provide the following information so we can provide our services:
City, state, and country
Additional information varies depending on the role of the user:
Desired hourly rate
Number of students to be tutored
Ages of students
In addition to what you submit when creating an account, we also collect any information you send through various means of contact such as email, phone, WhatsApp, or the contact form on our website.
We also automatically gather:
Type of browser and device used
The time of access
Which pages were viewed
Geolocation (if enabled on your device)
This information allows us to better understand and enhance the user experience on our website and cannot be linked to an identifiable person unless an account is created.
For students or organizations, if you pay for tutoring with a credit card, we will collect your name, card number, expiration date, and address at the time of purchase.
Tutors will provide their bank details in order for Couch Tutors to provide payments for services.
All financial information except for credit card numbers is stored and encrypted in full compliance with the Payment Card Industry Data Security Standard. Credit card numbers are not stored.
How Your Information Is Collected & Used
Your information is collected in two ways. Some information is provided by you when creating your account, and other information is collected automatically when using our services.
The information we collect is used to:
Provide our services, including tutor matching and internal communication between tutors and students
Communicate with you concerning the services or any issues related to the services
Personalize and improve our services
How We Store Data
Couch Tutors encrypts your sensitive information in our database. We use firewalls and hardware monitoring to protect against any unauthorized access.
Even with these measures in place, we cannot guarantee the security of your data. By using our services, you acknowledge and agree that Couch Tutors makes no such guarantee and that you are using the services at your own risk.
Sharing Your Information
Couch Tutors does not sell your information to third parties.
Your information may be shared with other users, our affiliates, and service providers so our services can function. In order to connect tutors and students, Couch Tutors shares information such as name, age, and details of the tutoring services. Once students have been matched with a tutor, the profiles can be seen by the respective parties.
Disclosing Personal Data
We may preserve, use, or disclose your personal data if we believe:
It is necessary to comply with a law, regulation, legal process, or governmental request
It will protect the safety of any person
It will protect the integrity of our services
It addresses fraud, security, or technical issues
It will protect our rights or property, or the rights or property of those using our services
Managing Your Information
To manage or change information associated with your account, you can make these modifications in your account settings.
To turn off location sharing, adjust this in the settings on your device(s). Note, this may impact some of Couch Tutor abilities to provide location-based services.
You can also adjust the cookie settings on your browser settings.
You have complete autonomy to delete your account at any time. Some information may be retained in our database after your account is deleted for our own records.
The California Consumer Privacy Act provides residents of California with additional rights. These include:
The Right to Know what data we have collected about you over the past 12 months. This includes what personal information has been collected, where the information came from, the purpose of collecting the information, and any third parties we have shared the information with.
The Right to Delete any personal information we have collected.
The Right to Not Be Discriminated Against for exercising any of the above rights.
To exercise your rights, request access to your information, or delete your information, contact us.
Children Under 13
In compliance with the Children Online Privacy Act (COPPA), Couch Tutors does not knowingly collect personal information from children under the age of 13.
Children under the age of 13 are not allowed to provide personal contact or identifiable information to Couch Tutors. Parents and legal guardians of children under 13 should provide their information on accounts. If personal information has been mistakenly uploaded, please contact us so we can remove the information.
Couch Tutors may occasionally send email communications regarding new services or features. If you want to unsubscribe from these communications, you can do so at the bottom of the email. You will still receive emails about the status of your account or any notices from us as required by law. You cannot opt out of these emails.
In the event we are involved in a merger or acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be sold or transferred as part of the transaction. This policy will still apply to your personal data when transferred to the new entity.
If you have any questions or concerns regarding this policy, please contact us.
Phone or WhatsApp: 815-246-3506
Through our site: [link to contact us page]